SMS Messaging Program
This page describes the SMS messaging program operated by Northeast Family Care. Users are invited to opt in to receive transactional and care-related text messages during account setup through an explicit consent checkbox.
You can opt out at any time by replying STOP. Msg & data rates may apply.
Types of Messages You May Receive
We send only transactional and service-related messages essential to your healthcare:
One-Time Passcodes (OTP)
Secure verification codes for account login and identity confirmation
Results & Provider Updates
Notifications when lab results are ready or when your provider has reviewed your case
Appointments & Follow-Up
Scheduling confirmations, reminders, and care coordination messages
Prescription Updates
Notifications about medication orders and pharmacy coordination
Message Frequency & Data Rates
Message Frequency
Message frequency varies based on your account activity and healthcare needs. You will only receive messages essential to your care.
Data Rates
Message and data rates may apply based on your mobile carrier plan. Contact your carrier for details.
How to Opt Out
You may opt out of receiving SMS messages at any time by replying to any message:
Note: Opting out may affect our ability to send important healthcare notifications, including login verification codes.
Privacy & Security
Your privacy is important to us. We comply with HIPAA and all applicable privacy laws.
- We never sell or share your phone number for marketing purposes
- SMS messages are used solely for healthcare-related communications
- We use secure communication systems compliant with healthcare regulations
For complete details, see our Privacy Policy.
Supported Carriers
Our SMS service is compatible with all major US mobile carriers, including:
AT&T, Verizon, T-Mobile, Sprint, US Cellular, Cricket, Metro PCS, Boost Mobile, Virgin Mobile, Google Fi, and others.
Carriers are not liable for delayed or undelivered messages.
Help & Support
If you have questions about our SMS messaging program:
- •Reply HELP to any message for immediate assistance
- Email: contact@northeastfamilycare.com